TERMS/ CONDITIONS/ SHIPPING POLICY

*Order Fulfillment*

Right now it is only me, one woman, foraging for plants, creating products, creating marketing content, graphic art, and packaging design for every product and every order. Therefore, orders may have a processing time of up to 14 business days from the date the order and payment is received.  

If you need an order to be rushed, please reach out to me via email and I may be able to accommodate, though there may be a small fee involved. 

Please understand that I am only one woman managing and processing this multi faceted business! I will do my best to get each order out in a timely fashion. 

Thank you for your patience, 

Amber 

Owner/Operator of Lucid Lavender 

 

 

Shipping 

All orders ship through USPS, or UPS for large/ heavy orders

• I do not offer replacements for incorrect addresses or shipments shown as delivered in tracking update.  

Missing Mail is mail that has not been delivered by the expected delivery date. This applies to packages that are not delivered, lost, or late. If it has been lost, late or missing for 7 days or more, you can:

• Go to Find Missing Mail for additional information.

• Submit a Missing Mail search request at MissingMail.USPS.com.  

• File a claim.

• Visit your local Post Office location for assistance in filling out a Missing Mail request.

• Call 1-800-275-8777 (1-800-ASK-USPS) to ask for the phone number for your local Consumer Affairs office regarding a Missing Mail request.
 

Damaged Deliveries 

Please inspect all merchandise upon arrival. 

• If your products arrive damaged or broken, please contact me within 48 hours to report and discuss a store credit or replacement. Photographs of the damage are required, and help me understand what went wrong, and to ship safer in the future.

• If you've received an incorrect item, please contact me and I will happily set up a resolution.

Refunds
I am very serious about my ingredients and quality control system. Therefore, I do not offer returns on opened items. I am confident in my products, and I recommend that you reach out to me with any questions regarding ingredients to be sure you are ordering the best option for you!

• If for any reason you are unsatisfied with the quality of my products, please contact me to discuss your concerns. I appreciate your feedback and the opportunity to resolve the issue.
 

Disclaimer
Although my products are formulated to enhance your wellbeing, I am not making any medical claims nor am I claiming to treat, cure, diagnose or prevent any illness or disease. Not all plants have the same effect on every one, you may not experience the same thing that someone else does. The wonders of plant healing comes from the diversity of the plants, and of each one of us.  Again, please do not hesitate to reach out to me with any questions or concerns and I will do my best to get back to you within a timely fashion!